Privacy Policy

Privacy and Cookies Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain

how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance

with the terms of this policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including your

IP address, geographical location, browser type and version, operating system, referral source,

length of visit, page views and website navigation paths). This information is held solely to optimise

the performance of the website for your use.

(b) Information that you provide to us when registering with our website and completing your

profile on our website (including your name, email address, login password and profile pictures).

This information is held for the functional operation of the website.

(c) Information that you provide to us for the purpose of subscribing to our email notifications

and/or blogs and newsletters (including your name and email address).

(d) Information that you provide to us when using the services on our website, or that is generated

in the course of the use of those services (including the timing, frequency and pattern of service

use). This information is held to optimise the performance of the website and guide the

development of new features.

(e) Information that you post to our website for publication on the internet.

(f) Information contained in or relating to any communications that you send to us or send through

our website (including the communication content and meta data associated with the


2.2 Before you disclose to us the personal information of another person, you must obtain that

person’s consent to both the disclosure and the processing of that personal information in

accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes

specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) send you goods purchased through our website;

(d) supply to you services purchased through our website;

(e) send statements, invoices and payment reminders to you, and collect payments from you;

(f) send you non-marketing commercial communications;

(g) send you email notifications that you have specifically requested;

(h) send you our email newsletter/blog, if you have requested it (you can inform us at any time if

you no longer require the newsletter/blog);

(i) send you marketing communications relating to Celeritas Solutions Limited and associated brands

products and services by post or, where you have specifically agreed to this, by email or similar

technology (you can inform us at any time if you no longer require marketing communications);

(j) provide third parties with anonymous statistical information about our users (but those third

parties will not be able to identify any individual user from that information);

(k) deal with enquiries and complaints made by or about you relating to our website;

(l) keep our website secure and prevent fraud; and

(m) verify compliance with the terms and conditions governing the use of our website.

3.3 We will not, without your express consent, supply your personal information to any third party.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers,

professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the

purposes set out in this policy.

4.2 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others

for the purposes of fraud prevention and reducing credit risk);

(d) to a third party you have given us express to share with. For instance for technical advice or


(e) to the purchaser (or prospective purchaser) of any business or asset that we are (or are

contemplating) selling; and

(f) to any person who we reasonably believe may apply to a court or other competent authority for

disclosure of that personal information where, in our reasonable opinion, such court or authority

would be reasonably likely to order disclosure of that personal information.

4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the

countries in which we operate provided they offer the same data protection as the European Union.

5.2 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help

ensure that we comply with our legal obligations in relation to the retention and deletion of

personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer

than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including

electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal

proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others

for the purposes of fraud prevention and reducing credit risk).

6.4 In the event of unsubscribing from the website, user account data will be deleted from our


7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or

alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewallprotected)


7.4 You acknowledge that the transmission of information over the internet is inherently insecure,

and we cannot guarantee the security of data sent over the internet.

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

9.1 When we receive any information instruction or request contained in section 9 we will:

a) Review the reasonableness of the request;

b) We will require the supply of appropriate evidence of your identity, the nature of which will be

assessed on an individual basis;

c) Respond within one calendar month.

9.2 You may instruct us to:

a) Provide you with any personal information we hold about you;

b) Correct any inaccurate personal data we hold about you;

c) Erase all personal information we hold about you;

d) Restrict our usage of personal information we hold about you;

e) Make your personal information portable in a machine readable format;

9.3 Erasure of user data (9.2c) and in some cases restriction of usage (9.2d) may require us to

remove products and services we offer to you.

9.4 We may withhold personal information that you request to the extent permitted by law.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third


11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or


12. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web

server to a web browser and is stored by the browser. The identifier is then sent back to the server

each time the browser requests a page from the server.

12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be

stored by a web browser and will remain valid until its set expiry date, unless deleted by the user

before the expiry date; a session cookie, on the other hand, will expire at the end of the user

session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal

information that we store about you may be linked to the information stored in and obtained from


12.4 Cookies can be used by web servers to identity and track users as they navigate different pages

on a website and identify users returning to a website.

13. Our cookies

13.1 We use both session and persistent cookies on our website.

13.2 These cookies collect information about how visitors use our website, such as the number of

visitors and pages visited. We collate and retain information for reporting and monitoring purposes,

in order to improve our website.


ookies for more information about how Google Analytics uses cookies.

See to review the Google privacy policy.

To opt out of being tracked by Google Analytics across all websites


14. Analytics cookies

14.1 We use Google Analytics to analyse the use of our website.

14.2 Our analytics service provider generates statistical and other information about website use by

means of cookies.

14.4 The information generated relating to our website is used to create reports about the use of

our website.

14.5 Our analytics service provider’s privacy policy is available


15. Blocking cookies

15.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings

available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 33) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting

“Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from

sites”; and

(c) in Chrome (version 38), you can block all cookies by accessing the “Customise and control” menu,

and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block

sites from setting any data” under the “Cookies” heading.

15.2 Blocking all cookies will have a negative impact upon the usability of many websites.

15.3 If you block cookies, you will not be able to use all the features on our website.

16. Deleting cookies

16.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions

for doing so at


(b) in Firefox (version 33), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then

selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All

Cookies”; and

(c) in Chrome (version 38), you can delete all cookies by accessing the “Customise and control”

menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then

selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

16.2 Deleting cookies will have a negative impact on the usability of many websites.

17. Our details

17.1 This website is owned and operated by Celeritas Solutions Limited.

17.2 We are registered in England and Wales under registration number 07696900, and our

registered office is Office B2, The Priory, First Floor, Long Street, Dursley, GL11 4HR.

17.3 Our principal place of business is Office B2, The Priory, First Floor, Long Street, Dursley, GL11


17.4 You can contact us by writing to the business address given above, by using our website contact

form, by email to or by telephone on +44 (0)844 244 9616.